Delivering smart digital service projects.

Bring your digital initiatives to life. Our discovery and strategy services help to define problems, map out strategy and successfully launch digital projects and governmental service delivery. We’ll engage your stakeholders from the get go to ensure buy-in and hit the ground running. 

To help inform your government project and meet requirements, we conduct user engagement research and testing following DTA guidelines. This ensures consistent user experience (CUE) and engages users and stakeholder groups with testing of prototypes, information architecture, journey mapping and more. 

We make optimising and transforming government digital services a breeze. Whether it’s the transformation and automation of services or self-service, or scaling delivery of services online, we apply a consistent, easy to use and enjoyable user experience to ensure the successful delivery of online services.   

Get everyone on the same page and ensure buy-in from the get go. We understand and help navigate the many facets of communication within a government organisation and ensure teams stay involved and informed throughout your digital project. 

When accessibility is important, we’re the ones to call. We build government websites and applications with compliance in mind, ensuring solutions are WCAG AA Compliant. We can conduct accessibility compliance audits and will guide you through the process. 

Ensuring your digital projects are in line with regulatory requirements is important, and we can help. We understand the many regulations government departments need to adhere to, and can assist with reporting and accountability along the way. 

Need a digital expert as a fly on the wall? We can help steer internal decisions from an informed perspective on what’s possible and what’s compliant in government digital projects. 

Don’t let security be an afterthought. We understand the importance of security in your digital platforms, and are experts in keeping a secure service to avoid data breach events and keep your customer data private.  We can also provide audits and will work with your IT teams to manage and mitigate security risks. 

Not sure if your website accessibility is up to scratch? We conduct accessibility compliance audits and have experience in creating AA compliant websites to regulations – a vital requirement to ensure your websites aren’t excluding specific user groups.

Involving your users throughout the development of your digital project will ensure the best user experience outcome. We conduct expert reviews, feasibility studies and user testing of prototypes and designs throughout the course of your project. 

We provide long term support for government websites and platforms to ensure peace of mind with your projects. This involves keeping your sites current with best security practices, managing updates as projects evolve and hot-fixing applications.